I decided to write about this decision as well as its complete lack of vendor consequences for two reasons. One reason, obviously, is my rather pitiful and bitter attempt at personal catharsis. While there, a saleswoman approached them. Did she have just ten minutes to do a customer-profile review and see if we could lower our monthly bill? Hurray for us! When I finally went into the retail store, I sat for over an hour while the manager poured over our records.
Hundreds upon hundreds. More than any other company by far. Each complaint I forward gets fixed. But in a greater sense, it seems nothing gets fixed. The employee gives me permission to share the letter, but I am not naming her because of her job. I have never, in all my years, imagined it would become the catastrophe it is now. Or telling the customer they are disconnecting the service, but just not doing it.
I don't understand why you didn't cancel the first day or the first week if it's such crummy service? You might want to run speed tests on something directly connected to your router, your issue might be the wifi itself or could be your wireless devices. What speed internet are you supposed to get? In any event, as pointed out this is the cell phone forum. Suggest you take this to the internet forum.